This luggage is a Mixi best selling, made of pure PC material, light weight, durable and the most important: Beautiful!
A beautiful trip need a beautiful luggage case!
Now some illegal sellers copy our luggage appearance, but they can’t copy our quality. We remind consumers to look for Mixi genuine, not be deceived. At the same time, Mixi will take legal measures to defend patent rights! Any imitation models will be investigated!
Test Report by GTT. Passed 3 times of International Test Standard!
Above test report is based on sample 20 inch. Report number:19H001464. If you have interest, please contact our customer service for this report.
Hanke, Chinese Famous Luggage Brand, Come to New York Times Square!
Dear customer, if you don’t like the product after you get it, you can return it without reason within 15 days since receipt.
Buyers from US,CA,AU,UK,FR,ES,DE,RU can enjoy free return service within 7 days since receipt! Buy it without any concern!
3 Years Warranty!!!
Please keep the Warranty Card which is sent together in the package, and enjoy 3 year warranty!
How is Mixi brand?
Mixi is focus on fashion bags and luggages, created since 2012 by Hanke (If you want to know more, please refer to our brand story). They are same high quality.
About Customs Tax
We are always ready to help our customers for any customs problems, but please note we are not responsible for any customs tax. Buyer should pay for the customs tax if there is any. Before making an order, we suggest customer learn about your country customs policy.
Customer satisfaction is our greatest pursuit. If you like our product, please give us a 5 star feedback with comment and pictures. We will be very grateful^_^
If you have any problem, please don’t leave a negative feedback before contact us. We will reply to you within 24 working hours and solve the problem for you until you are satisfied.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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